> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gaimin.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Security & Account Safety

> How to keep your GAIMIN account, wallet, and GMRX safe, and how to spot and avoid scams.

Your account holds your rewards, and your wallet holds your crypto. A few simple habits keep both safe. This page covers the essentials.

## The golden rules

<CardGroup cols={2}>
  <Card title="Never share your seed phrase" icon="ban">
    Your wallet's seed phrase and private keys are secret. No one legitimate, including GAIMIN, will ever ask for them.
  </Card>

  <Card title="Use a strong, unique password" icon="key">
    Protect your GAIMIN account with a password you do not reuse anywhere else.
  </Card>

  <Card title="Download only from the official site" icon="shield-check">
    Always get the Launcher from [gaimin.gg](https://www.gaimin.gg/download-page).
  </Card>

  <Card title="Double-check before you send" icon="magnifying-glass">
    Crypto transactions are irreversible. Verify the wallet, amount, and network every time.
  </Card>
</CardGroup>

## Protecting your account

<Steps>
  <Step title="Set a strong password">
    Long, unique, and not reused. Consider a password manager.
  </Step>

  <Step title="Keep your login private">
    Never share your credentials. GAIMIN staff will never ask for your password.
  </Step>

  <Step title="Keep the Launcher updated">
    Updates include security fixes, always run the latest version.
  </Step>
</Steps>

<Info>
  At account creation a new user will receive a one time passcode (OTP) via email where. To successfully create the account, the user must enter the OTP. This ensures the email used to create the account is in the possession of the user requesting account creation and the user can access the email for ongoing communications from GAIMIN (e.g. future verifications, change password, delete account).
</Info>

## Protecting your wallet and GMRX

Once GMRX leaves the GAIMIN ecosystem, **you** are responsible for it. GAIMIN cannot reverse transactions or recover funds sent in error.

<CardGroup cols={2}>
  <Card title="Guard your keys" icon="lock" href="/crypto-wallets">
    Whoever holds your private keys controls your crypto. Keep them offline and private.
  </Card>

  <Card title="Use the right network" icon="link" href="/blockchain-and-bnb-chain">
    Always send GMRX on BNB Chain. Wrong-network transfers can be lost permanently.
  </Card>

  <Card title="Send a test transaction" icon="flask" href="/withdrawing-gmrx">
    For larger withdrawals, send a small test amount first to confirm everything works.
  </Card>

  <Card title="Understand your wallet type" icon="wallet" href="/crypto-wallets">
    Know the difference between custodial and non-custodial, hot and cold.
  </Card>
</CardGroup>

## Spotting scams

Scammers target crypto users. Watch for these red flags:

<Warning>
  **Anyone who does the following is trying to scam you:**

  * Asks for your seed phrase, private keys, or password
  * DMs you "support" offering to fix an issue or recover funds
  * Promises guaranteed returns or "free" GMRX if you send crypto first
  * Sends links to fake "GAIMIN" sites or downloads
  * Pressures you to act urgently
</Warning>

<CardGroup cols={2}>
  <Card title="Verify official channels" icon="badge-check">
    See a list [GAIMIN's official channels](/contact) so users can confirm what's genuine.
  </Card>

  <Card title="When in doubt, don't" icon="hand">
    If something feels off, stop and check with [official support](/contact) before acting.
  </Card>
</CardGroup>

## If your account is compromised

<Steps>
  <Step title="Change your password immediately">
    If you can still access your account, reset your password right away.
  </Step>

  <Step title="Secure your email">
    Your email can be used to reset access, secure it too.
  </Step>

  <Step title="Contact support">
    Reach out through [official support](/contact) as soon as possible.
  </Step>
</Steps>

## Privacy

<Info>
  We only use your personal information for things you would reasonably expect from a UK/EU‑based service operating under GDPR. This includes:

  * Running your account and providing the service
  * Keeping the platform secure and preventing misuse
  * Fixing issues, improving features, and understanding how the service is used (using aggregated or anonymised data wherever possible)
  * Sending essential service messages such as account updates or security alerts
  * Providing support when you contact us
  * Meeting our legal and regulatory obligations

  We do not sell your data, and we only share information with trusted service providers who help us operate the platform. They can only use it for the tasks we’ve asked them to perform and must protect it under strict contractual and legal requirements.
</Info>

## Related pages

* [Crypto Wallets](/crypto-wallets)
* [Connecting a Wallet](/connecting-a-wallet)
* [Withdrawing GMRX](/withdrawing-gmrx)
* [Contact & Resources](/contact)