> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gaimin.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common issues with the GAIMIN Launcher, installation, login, game imports, earning, and withdrawals.

Most issues have a quick fix. Find your problem below, and if it is still not resolved, [reach out to support](/contact) or ask in the [Discord](/discord).

<Info>
  GAIMIN provides a number of methods to access support. 

  * Send an email to [<u>technical\_support@gaimin.io</u>](mailto:technical_support@gaimin.io). 
  * Raise a support ticket in the GAIMIN channel on Discord
  * “Contact Us” through Launcher
    * Click on your User Name (Top right)
    * Select “Support” 
    * Check the FAQ to see if your issue is already answered; if not, 
    * Click on “Contact Us”, enter your contact details and a summary of the problem, attach the log filed and “Send to Support”.

  GAIMIN Support works business hours, Monday to Friday, CET timezone. We will endeavour to provide you with a response within 24 hours and assist with your query. If we identify a bug, then resolution may take longer depending on the priority allocated to the issue.
</Info>

## Installation issues

<AccordionGroup>
  <Accordion title="The installer won't open">
    Confirm you downloaded it from the [official site](https://www.gaimin.gg/download-page). Windows SmartScreen may block new apps, if you trust the source, choose **More info → Run anyway**. Never disable antivirus to install.
  </Accordion>

  <Accordion title="Installation fails partway through">
    Check you have enough free disk space, close any previous installer, restart your PC, and try again.
  </Accordion>

  <Accordion title="The Launcher won't start after installing">
    Update Windows and your graphics drivers, then relaunch. If it still will not open, reinstall from the official site.
  </Accordion>
</AccordionGroup>

## Login & account issues

<AccordionGroup>
  <Accordion title="I can't log in">
    Double-check your email and password. Make sure your internet connection is working. If you have forgotten your password, use the reset option on the sign-in screen.
  </Accordion>

  <Accordion title="I forgot my password">
    If you forget your password, you can reset your password by following the process below. You will receive a one time password (OTP) and then be asked to create a new password.  

    To change your password, please follow these steps:

    1. Press “Forgot password” button on sign in page ([<u>https://auth.gaimin.io/signin</u>](https://auth.gaimin.io/signin))
    2. Provide email address for account
    3. User receives a OTP via email, they will input it correctly to proceed
    4. Create a new password
  </Accordion>

  <Accordion title="I didn't receive a verification email">
    If you haven't received the verification email, please check your spam and junk mail filters. If, after a few minutes, the verification email has not been received, press the “Resend Code” button, and if the verification email is still not received, please contact GAIMIN Technical Support for assistance. You can click the “Resend Code” button again, but you need to wait 30 seconds after the initial click. 
  </Accordion>
</AccordionGroup>

## Game library issues

<AccordionGroup>
  <Accordion title="A game isn't showing up">
    Make sure the platform (Steam, Epic, Riot, Battle.net) is fully connected, then rescan your library. Some titles may not be supported, [see Game Library Import](/game-library-import).
  </Accordion>

  <Accordion title="A platform won't connect">
    Confirm you are signing in with the correct platform account and that the platform's own service is online. Try disconnecting and reconnecting.
  </Accordion>
</AccordionGroup>

## Earning issues

<AccordionGroup>
  <Accordion title="I'm not earning rewards">
    Make sure the [Earn Engine](/earn-engine) is switched on. Check that you are completing [Daily Missions](/daily-missions) to earn GMRX and Earn Power.
  </Accordion>

  <Accordion title="My Earn Power dropped to zero">
    Earn Power resets every Monday at 00:00 UTC. This is normal, rebuild it by completing missions through the week. [How Earn Power works →](/earn-power)
  </Accordion>

  <Accordion title="My rewards seem lower than expected">
    Rewards are randomised within set ranges, and your total depends on your Earn Power and [Club tier](/membership-tiers). A higher tier and consistent missions increase your earning.
  </Accordion>
</AccordionGroup>

## Wallet & withdrawal issues

<AccordionGroup>
  <Accordion title="My withdrawal won't go through">
    The two most common causes: your wallet is not connected, or the Earn Engine is still active. Check both. [Withdrawal guide →](/withdrawing-gmrx)
  </Accordion>

  <Accordion title="My wallet won't connect">
    Make sure your wallet app is set to the **BNB Chain** network and that you approve the WalletConnect request in your wallet. [Connecting a wallet →](/connecting-a-wallet)
  </Accordion>

  <Accordion title="I can't see GMRX in my wallet">
    Add the GMRX token using its contract address, with your wallet on BNB Chain. [Configure GMRX →](/configure-gmrx)
  </Accordion>

  <Accordion title="I sent GMRX and it hasn't arrived">
    Network confirmations can take a little time. Confirm you used the **BNB Chain** network. Remember that transactions cannot be reversed, and once GMRX leaves the ecosystem GAIMIN cannot recover it. [Safety guidance →](/security-and-safety)
  </Accordion>
</AccordionGroup>

## Still need help?

<CardGroup cols={2}>
  <Card title="Contact support" icon="envelope" href="/contact">
    Reach the GAIMIN team directly.
  </Card>

  <Card title="Ask the community" icon="discord" href="/discord">
    Other players and the team are active in Discord.
  </Card>
</CardGroup>

## Related pages

* [Frequently Asked Questions](/faq)
* [Security & Account Safety](/security-and-safety)
* [Installation & System Requirements](/installation)
* [Withdrawing GMRX](/withdrawing-gmrx)