[NEEDS INPUT] Add product-specific error messages and their confirmed fixes as they are documented by the support team. The guidance below covers the most common general cases.
Installation issues
The installer won't open
The installer won't open
Confirm you downloaded it from the official site. Windows SmartScreen may block new apps, if you trust the source, choose More info → Run anyway. Never disable antivirus to install.
Installation fails partway through
Installation fails partway through
Check you have enough free disk space, close any previous installer, restart your PC, and try again.
The Launcher won't start after installing
The Launcher won't start after installing
Update Windows and your graphics drivers, then relaunch. If it still will not open, reinstall from the official site.
Login & account issues
I can't log in
I can't log in
Double-check your email and password. Make sure your internet connection is working. If you have forgotten your password, use the reset option on the sign-in screen.
I forgot my password
I forgot my password
[NEEDS INPUT] Document the exact password reset flow.
I didn't receive a verification email
I didn't receive a verification email
Check your spam folder. [NEEDS INPUT] Document how to resend verification.
Game library issues
A game isn't showing up
A game isn't showing up
Make sure the platform (Steam, Epic, Riot, Battle.net) is fully connected, then rescan your library. Some titles may not be supported, see Game Library Import.
A platform won't connect
A platform won't connect
Confirm you are signing in with the correct platform account and that the platform’s own service is online. Try disconnecting and reconnecting.
Earning issues
I'm not earning rewards
I'm not earning rewards
Make sure the Earn Engine is switched on. Check that you are completing Daily Missions to earn GMRX and Earn Power.
My Earn Power dropped to zero
My Earn Power dropped to zero
Earn Power resets every Monday at 00:00 UTC. This is normal, rebuild it by completing missions through the week. How Earn Power works →
My rewards seem lower than expected
My rewards seem lower than expected
Rewards are randomised within set ranges, and your total depends on your Earn Power and Club tier. A higher tier and consistent missions increase your earning.
Wallet & withdrawal issues
My withdrawal won't go through
My withdrawal won't go through
The two most common causes: your wallet is not connected, or the Earn Engine is still active. Check both. Withdrawal guide →
My wallet won't connect
My wallet won't connect
Make sure your wallet app is set to the BNB Chain network and that you approve the WalletConnect request in your wallet. Connecting a wallet →
I can't see GMRX in my wallet
I can't see GMRX in my wallet
Add the GMRX token using its contract address, with your wallet on BNB Chain. Configure GMRX →
I sent GMRX and it hasn't arrived
I sent GMRX and it hasn't arrived
Network confirmations can take a little time. Confirm you used the BNB Chain network. Remember that transactions cannot be reversed, and once GMRX leaves the ecosystem GAIMIN cannot recover it. Safety guidance →
Still need help?
Contact support
Reach the GAIMIN team directly.
Ask the community
Other players and the team are active in Discord.